Terms and Conditions

All customers must make full payment in advance before starting their meal plan.

If you want to skip any meal, you must use the Push Button (Skip / Pause) option in the app within the specified deadlines:

• Breakfast: Skip request must be submitted before 12:00 AM (midnight).
• Lunch: Skip request must be submitted before 10:00 AM.
• Dinner: Skip request must be submitted before 6:00 PM.

Once you activate the skip (push button), tiffin delivery will stop until you click the button again to resume.

If you skip or take a gap without using the push button, those meals will not be adjusted or compensated.

Any skipped or unused meals will not be refunded in cash. However, for valid skipped days logged through the push button, a coupon will be provided which can be used next month only with the same vendor’s monthly plan.

Customers are fully responsible for managing their meal schedule and pause/resume statuses using the system.

If a tiffin box is lost, damaged, or not returned, its replacement cost will be deducted from your monthly plan amount or advance deposit as per the box price.

In daily meal plans, service will not continue until the next payment is completed.

Customers must check their order at the time of delivery and report any issue or discrepancy immediately to the mess staff.